Refund Policy

We would rather you understand this before you pay than after. Here is exactly when you get your money back, and when you do not.

Products we have shipped you

All sales are final once a product ships, with one exception: if it arrives damaged, defective, or materially different from what you ordered, we will make it right.

Email us at support@lyvhappy.com within 7 days of delivery with your order number and photos. Opened or used products are not eligible for return. Approved refunds are returned to your original payment method within 10 business days. Shipping costs are not refundable unless the mistake was ours.

The $35 medical clearance fee

Some products need medical clearance before we can ship them. When one of those is in your cart and you do not already have clearance, we add a $35 fee. You will see it in your cart before you pay.

That $35 pays a licensed clinician to review your health information and decide whether these products are appropriate for you. Depending on your state, that is either a live video visit or a form-based review. Either way it is a real clinician spending real time on your file.

You are paying for the review, not for the answer.

• The clinician approves you — nothing to refund, your order ships.
• The clinician reviews you and declines — your order is refunded in full, minus the $35. The review happened, so the fee stays.
• You never complete the exam — everything is refunded, including the $35.
• Your file goes to a medical director — nothing yet. Your review is still open and we will email you the decision.
• We cancel before shipping (out of stock, pricing error) — your order is refunded in full.

Clearance lasts 12 months. If your next order is fully covered by clearance you already hold, you will not pay the fee again and you will not repeat the exam.

Things worth knowing

• Buying a product does not guarantee approval. The clinician decides.
• The clearance fee is charged with the rest of your order, so you will see one charge on your statement.
• Refunds always return to the card you paid with. We cannot send them anywhere else.
• Want the record of your review and its outcome? Email us and we will send it.

Questions, or something went wrong

Email support@lyvhappy.com with your order number. We would much rather sort it out directly than have you go through your bank.

This policy sits alongside our Terms of Service. Where the two overlap, the Terms of Service governs.